Privacy Policy for Pelucky
Last Updated: 30-10-2024

  1. Introduction
    Welcome to Pelucky, operated by Alsaeida Technologies (“we,” “us,” or “our”). Pelucky is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

By using Pelucky, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect
    We collect information to provide and improve our services, including:

A. Personal Information
For Customers: Name, email address, shipping address, and payment information.
For Vendors: Name, business information, contact information, bank account details, and tax identification.
B. Transactional Information
Purchases made, items bought, transaction dates, and returns, as well as rewards and handling fees.
C. Technical Information
IP address, browser type, operating system, device information, and website usage data.
D. Cookies and Similar Technologies
We use cookies to enhance your experience, remember preferences, and provide analytics. You can manage cookie preferences through your browser settings.

  1. How We Use Your Information
    We may use your information for the following purposes:

To Provide Services: Processing transactions, fulfilling orders, and providing customer support.
For Communication: To inform you of new features, promotions, or changes to our services.
For Personalization: Customizing your experience, such as showing recommended products or relevant offers.
For Security: Detecting and preventing fraud, protecting against unauthorized access, and ensuring the security of our platform.

  1. Sharing of Your Information
    We may share your information under these circumstances:

With Vendors: Sharing customer details with vendors to fulfill orders.
With Service Providers: Working with third parties for payment processing, data analysis, email services, and customer support.
For Legal Reasons: If required by law or to protect our rights, users, and vendors.

  1. Data Retention
    We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted.
  2. Security Measures
    We implement appropriate security measures to protect your information from unauthorized access and use. However, no security system is completely impenetrable, and we cannot guarantee absolute security.
  3. Your Choices
    Access and Correction: You may access, correct, or update your personal information by contacting us.
    Marketing Communications: You can opt out of marketing emails by clicking the “Unsubscribe” link in our emails or contacting us directly.
    Cookie Preferences: Manage your cookie preferences through your browser settings.
  4. Children’s Privacy
    Pelucky does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected information from a child, we will delete it promptly.
  5. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
  6. Contact Us
    For questions about this Privacy Policy or our data practices, please contact us at:

Email: support@pelucky.com
Address: Alsaeida Technologies,Trivandrum,kollam ,dubai